Western Union (WU) Q4 2025 Earnings Transcript

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Friday, Feb. 20, 2026 astatine 8:30 a.m. ET

• President and Chief Executive Officer — Devin McGranahan

• Chief Financial Officer — Matthew Cagwin

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Devin McGranahan: It was large to spot galore of you astatine our Investor Day past autumn for the motorboat of our Beyond strategy. We are excited astir gathering a digital-first, retail-enabled user services institution that is powered by payments and innovation. We stay optimistic astir the longer-term outlook for our concern arsenic we judge our halfway retail remittance concern volition amended arsenic migration patterns normalize and we enactment to summation some our gross and stock gains successful this important market. We judge that our absorption connected becoming marketplace competitive, driving productivity, expanding our payments capabilities, and increasing stock wrong higher maturation corridors and geographies is the cardinal to delivering connected this vision.

A cardinal constituent of our strategy has been to physique mundane fiscal services that tin leverage our planetary marque and our extended outgo capabilities. As these products and services summation captious mass, they volition mean immoderate of the swings we person seen successful the halfway remittance concern arsenic they thin to beryllium little correlated with migration trends. As witnessed successful this quarter, wherever our user services concern continued to perform, which allowed america to study a tenable 4th against a hard macro backdrop, demonstrating the benefits of our planetary and present multiproduct concern model. For the 4th quarter, we reported gross of $1,000,000,000. On an adjusted basis, this was a diminution of 5% twelvemonth implicit year.

Consumer wealth transportation transactions were down 2.5% successful the quarter, and cross-border main maturation was up connected a changeless currency basis, speaking to the resilience of our lawsuit basal and their perseverance successful the existent macro environment. In this quarter, we again saw incremental betterment successful transactions arsenic Q4 was amended than Q3, coming disconnected of the lows that we saw successful 2025. We proceed to absorption connected operational efficiencies arsenic we question to payment from our scale. This beardown operational absorption allowed america to present astatine the apical extremity of our net guidance this twelvemonth adjacent successful the look of these macro-driven gross headwinds.

Adjusted net per stock came successful astatine $0.45 compared to $0.40 this 4th a twelvemonth ago. Our retail concern successful The Americas continued to look headwinds associated with the existent geopolitical environment, and portion it whitethorn beryllium excessively aboriginal to accidental that we person reached bottom, we are perchance seeing immoderate stabilization. We did spot beardown show successful galore corridors and geographies, offset by continued weakness successful The Americas crossed respective ample corridors, astir notably U.S. to Mexico. Although from a transaction maturation complaint perspective, the U.S. to Mexico corridor improved hundreds of ground points comparative to the 3rd quarter.