Angry cruise passengers say frustrating issue should have been disclosed before booking

A large cruise institution is nether occurrence from guests and travelers aft reportedly shutting down cardinal attractions and not alerting guests earlier their voyages.

Frustrated passengers onboard Royal Caribbean's Star of the Seas and Icon of the Seas person been taking to societal media to kick that they were not notified that respective h2o slides are closed.

The ships, which debuted successful the past 2 years, are celebrated for their monolithic h2o parks. Located successful the Thrill Island neighborhoods, the Category 6 h2o parkland areas are 17,010 quadrate feet each. Both ships diagnostic six slides.

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Passengers connected antithetic sailings assertion that up to 4 h2o slides person been closed for months.

When Fox News Digital reached retired to Royal Caribbean for comment, the institution confirmed that a fewer slides are closed connected 2 of the ships for maintenance. 

Frustrated passengers onboard Star of the Seas accidental a fig of h2o slides person been closed. (Patrick Connolly/Orlando Sentinel/Tribune News Service)

In August 2025, a impermanent aboard a Royal Caribbean Icon of the Seas vessel captured video of frightened passengers arsenic h2o poured from a damaged conception of the ship’s h2o slide, Fox News Digital antecedently reported.

At the time, the cruise enactment said 1 rider was injured successful the incident.

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"Our squad provided aesculapian attraction to an big impermanent erstwhile acrylic solid broke disconnected a h2o descent arsenic the impermanent passed done the slide. The impermanent is being treated for his injuries," a Royal Caribbean spokesperson told Fox News Digital aft the incident.

Recent passengers reported that Icon of the Seas has had h2o descent closures. (Mike Stocker/South Florida Sun Sentinel)

"The h2o descent is closed for the remainder of the sailing pending an investigation," the institution connection continued.

The existent descent closures are unrelated to the August 2025 incident, but repeated issues successful the past 8 months person go a taxable of treatment among Royal Caribbean loyalists.

Guests connected aggregate sailings accidental respective slides were retired of work simultaneously, sometimes for days — limiting entree to the ship’s highly advertised h2o park.

"They advertise the slides connected these ships."

Several radical flocked to Reddit this week to dependable their frustrations.

"Last week connected Icon each descent but 1 was closed by Thursday. Two slides ne'er opened astatine all," 1 commenter said.

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"They advertise the slides connected these ships. … I can't ideate what the kids would person been similar if thing was open. It's truly a atrocious look," that Reddit idiosyncratic added.

Icon of the Seas reportedly outgo astir $2 cardinal to build, and the h2o slides (pictured here) are a main attraction. (Joe Raedle)

Another Reddit idiosyncratic said, "The 2 contention slides successful the operation with the gravity driblet were closed. The greenish conduit descent and the yellowish abbreviated 1 were closed arsenic well. So fundamentally we waited an hr and a fractional to thrust 2 slides."

A 3rd chimed in, "This is thing that should beryllium disclosed anterior to sailing."

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On the Royal Caribbean Blog, 1 rider disagreed — citing information concerns.

"The kids mightiness beryllium bummed that the h2o slides were closed, but amended than the kids getting injured," the scholar commented.

The Icon of the Seas h2o parkland includes 1 of the tallest driblet slides astatine sea. (Eva Marie Uzcategui/Bloomberg)

Icon of the Seas launched successful January 2024 arsenic the archetypal Icon-class ship, featuring 8 neighborhoods, 7 pools and a suspended infinity pool. 

Star of the Seas debuted successful August 2025. It features 8 neighborhoods, much than 68 eating options and the iconic h2o park. 

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Alex Nitzberg of Fox News Digital contributed reporting.